How can I contact you?
As shown at "contacts" page, you can contact us by email or by online Chat.
I'm trying to contact you by email but I don't receive any reply. Why?
Quite impossible! In that event please contact us by another way and we will try to fix the problem immediately. Before this, please wait 1-2 working days in order to allow us to look into your question. Additionally, please check if you have write down correctly our email address...
I don't receive any email from you. Why?
The problem is your SPAM filter. Please check your SPAM folder locally on your machine (in your mail client) or on your server (online panel). If our email is not there check also your SPAM filter settings... probably your system directly reject spam without prompting you anything.
Last thing, insert our email addresses in your "white list" on your online panel; this will avoid any further problems.
I'm trying to contact you by online Chat, but no one reply me. What can I do?
If no one is available please wait until one of us will be free to talk with you. If we are offline please leave a message and we'll reply you asap.
I would like to meet you to discuss my business, my needs or anything else. Is it possible?
Maybe. Please note that we have few time to do so. If extremely necessary and motivated by an high volume purchase we could arrange a meeting in Monaco. Keep in touch with us to arrange it. However remember that our time has a cost... if you need to meet us you will have to pay for our time, sorry!
How much I have to pay to meet you?
For privacy reasons you can't absolutely access our Head Office. Also our offices in Monaco are private and you can't meet us even here. It will be necessary to rent a conference room nearby our offices in Monaco (it will costs about € 250 - € 300) plus € 150 for our time spent.
If you really need us in person you will have to pay this amount of about € 400 - € 450.
Could you please meet me in another place?
Sorry but it's not possible.
I have special needs that I want to discuss with you in person. It's possible?
As said, we really have few time to meet clients... so please let us know what you need from us and first of all we'll try to solve it by email or phone. Thanks for your cooperation!